Owner-led.
Tech-verified.
Accountable.
Austin Jones and Lucero Lopez lead Millennium Facility Services with a simple premise: the person who designs your scope should be the same person who answers your call. After 13 years at the helm, that accountability structure has never changed.
The person who built your scope answers your call.
Millennium Facility Services was built around one conviction: enterprise clients deserve more than a contract and a crew. They deserve a partner who is personally invested in the outcome.
Austin Jones walks facilities himself. He builds scopes. He knows what a well-run third-shift operation looks like and what it looks like when it breaks down. That direct knowledge shapes every service agreement we write.
Owner-led does not mean boutique. We serve some of the most demanding environments in the Southeast, at enterprise scale, with the accountability of a founder who still gives out his cell number.
Coverage
Where we operate.
Headquartered in Alpharetta, Georgia with operations in the Dallas/Fort Worth metroplex. Enterprise clients across the Southeast and Texas. Every account is owner-managed from day one.
From the CEO
The future of facility operations
Leadership
The team behind the standard.
Direct accountability. No layers between your facility and the people who set the bar.
Austin Jones
CEO & Co-Owner
Walks every facility personally. Builds the technology platform. Gives out his cell number.
Lucero Lopez
Co-Owner & Co-Founder
Built the operational foundation that runs 175+ specialists across four enterprise accounts.
Jason Gould
Operations Manager
Keeps enterprise operations running with precision and accountability at every shift.
Jerry Beck
Operations Manager
Ensures every team member is trained, equipped, and held to the Millennium standard.
Collin Magistro
Field Operations Technician
Equipment specialist. Hands-on maintenance and the technical backbone of field execution.
Junior Rodriguez
Field Operations Lead
Direct execution across sites with the reliability that keeps enterprise accounts running.
Our Framework
The IMPACT values we operate by.
Six principles that shape how every team member shows up, every night.
Integrity
We do what we say we will do. Every shift is documented, every promise tracked. No excuses, no exceptions.
Mastery
We invest in training, equipment, and process so our specialists show up ready, not learning on your floor.
Proactive
We do not wait for a complaint. Our inspection system catches issues before your team ever notices them.
Accountability
GPS-verified arrivals. Photo-documented inspections. Quality scores tied to every shift. The data is always there.
Communication
You should never have to chase your vendor. We push updates to you, not the other way around.
Technology
MillenniumOS gives you real-time visibility into everything happening in your building, accessible anytime.
Why Enterprise Clients Choose Us
Built for complexity. Held to the highest standard.
Enterprise facilities do not get forgiven for small failures. Neither do we.
Multi-location capability
One contract, one contact, multiple sites. We scale across your portfolio without the coordination headaches.
Proprietary technology
MillenniumOS powers real-time inspection tracking, GPS shift verification, and a live client dashboard.
GPS-verified accountability
Every arrival, every departure, every area completed. The data exists. Your audit is already done.
24/7 emergency response
Flood. Biohazard. Pre-opening panic. We have a protocol for the 2 AM call and a team ready to answer it.
Dedicated account management
You get one experienced account manager, not a call center. They know your facility, your team, and your standards.
Custom scope, every time
We do not run the same playbook twice. Your scope is built for your building, your traffic, and your compliance requirements.
service completion. Documented. Verified. Every night.
Not a claim. A data point you can pull from our dashboard at any time.
Certified. Compliant. Accountable.
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Frequently Asked Questions
Millennium Facility Services is co-owned by Austin Jones (CEO) and Lucero Lopez (Co-Owner and Co-Founder), equal partners. MFS is a minority-owned and woman-owned company. Austin personally builds the technology systems his clients use, walks facilities himself, builds every scope, and still gives out his cell number to clients. That direct accountability structure is what sets MFS apart from every national franchise.
MFS has been in commercial facility services since the early 1990s and has been under current leadership since 2013. Based in Alpharetta, Georgia, the company manages over 5 million cleanable square feet across enterprise accounts including Georgia Aquarium, Southwire, Trilith Studios, and World of Coca-Cola. Growth has been driven entirely by client retention and referral, not a sales force.
MFS deploys 175 or more specialists across its active accounts. Leadership consists of three people: Austin Jones (CEO), Jason Gould (Operations Manager), and Jerry Beck (Operations Manager). The lean leadership structure means no layers between a client's facility and the people who set the standard. Every account has a dedicated account manager who knows the facility and the client team by name.
MFS is an ISSA member, EPA certified, and an ESC partner. All cleaning operations follow OSHA documentation requirements. For industrial accounts like Southwire, the company maintains current Avetta compliance including certificates of insurance, safety training logs, and hazmat-adjacent protocol documentation. Avetta audits pass without deficiencies. Every employee passes a background check before deployment.
IMPACT stands for Integrity, Mastery, Proactive, Accountability, Communication, and Technology. These six principles govern how every MFS team member shows up every shift. Integrity means every shift is documented and every promise is tracked. Mastery means investing in training before technicians are deployed. Proactive means the inspection system catches issues before your team notices them. Accountability means GPS-verified data exists for every area completed. Communication means updates are pushed to clients, not chased from them. Technology means MillenniumOS provides real-time visibility into every building, anytime.
Yes. Austin Jones walks every facility personally before scoping a program. No proposals are built from a floor plan alone. No sales team visits a building and hands off to an operations crew. The person who builds the scope is the person who stays accountable for the result. This is the owner-led model that distinguishes MFS from large national facility services firms where the salesperson and the service delivery team never overlap.
See what owner-led accountability looks like in your facility.
We walk your space, build a custom scope, and show you exactly what we will deliver. No vague promises. No boilerplate contracts.